Well, Delta has at least made a token effort... Kinda.
What they have done, is to offer Delta vouchers -- sky bucks -- in an amount not quite equal to what we lost during the trip. They say it is a "goodwill gesture".
What it does not address, is the discourtesies offered to my wife. Now, I know I sound parochial and overprotective, but when my wife is inconvenienced, I get
worried. When she is disturbed, I get disturbed. When she gets mistreated, I go slightly nuts. In this case, I am pissed.
Delta has offered these expiring sky bucks, and a hollow apology.
I am of the opinion, however, there is a legal issue involved. It's clear to me, when you request a wheelchair, and they tell you they'll do it, and they do not, that's a problem. When you are forced to get off an airplane, because it's yet another unflyable airplane (due to shoddy maintenance), and you have no recourse but to physically pick up your wife and carry her down the isle, that's bad enough. When you have a stew behind you, telling you to "hurry up" as their only method of aid or assistance, that's intolerable.
The Disabilities Act speaks to this kind of behavior... I wonder if my lawyer friends would take a look into this... hmm...
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