Delta, thanks for destroying my vacation. When you blew an engine on the very first leg of the flight, that was one thing. When you took 6 hours to fix it, that was another.
When you lied to me about the availability of other flights, it got worse.
When you put me up in a flea-bag motel, with urine on the carpet and blood stains on the pillow, I though we had hit rock-bottom.
When you managed to break 3 airplanes, out of the 4 needed to get to my destination, I thought I had seen it all.
But when you refused my wife a wheelchair, when you told me to "hurry up" when I was physically carrying her off one of the broken airplanes, and when you laughed when I tripped over a baggage cart, while I was pulling it with one hand while pushing a wheelchair with the other (I stole a wheelchair from USAir, they didn't mind), that was too far.
You insulted and endangered my wife. That is the huge problem.
As an added twist, you cost me $700.
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